Refund and Returns Policy

Overview Thank you for supporting Mighty Vibration. Because our store offers a hybrid of instant digital downloads and custom-made physical items (print-on-demand), our refund and return policies vary depending on the type of item you have purchased. Please read the following guidelines carefully.

1. Digital Downloads (Music) Due to the nature of digital goods, all sales of digital music downloads are final. Once a track or album has been purchased and the download link has been generated, we cannot offer a refund or exchange.

• Exceptions: If you experience a technical issue, receive a corrupted file, or the download link fails, please contact us immediately so we can resolve the issue and provide a working file.

2. Physical Merchandise (Apparel, Accessories, etc.) All of our physical merchandise is created on-demand specifically for you at the time you place your order. Because of this, we cannot offer returns or exchanges for “buyer’s remorse” or if you ordered the wrong size. Please refer carefully to the sizing charts provided on the product pages before checking out.

• Damaged or Defective Items: If your item arrives misprinted, damaged, or defective, we will gladly issue a free replacement or a refund. Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received.
• Lost in Transit: For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.

3. Vinyl Records Our vinyl records are pressed on-demand. Similar to our merchandise, we do not accept returns for buyer’s remorse.

• Damaged or Defective Records: If your vinyl arrives warped, scratched, damaged during shipping, or suffers from a manufacturing defect that impacts playback, please contact us within 30 days of receipt. We will work with our manufacturing partner to arrange a replacement.

4. How to Initiate a Return or Claim If your physical item meets the criteria for a replacement or refund (damaged, defective, or lost), please do not send the item back to the manufacturer without contacting us first.

To initiate a claim, please email us at [admin@mightyvibration.com] and include:

1. Your order number.
2. A detailed description of the problem.
3. Clear, high-quality photos showing the defect or damage (for physical goods).

Once we receive your email and verify the issue with our printing/pressing partners, we will provide you with the next steps for your replacement or refund.

5. EU Consumers (Right of Withdrawal) Note for EU Customers: According to Article 16(c) and (e) of the Directive 2011/83/EU, the right of withdrawal does not apply to goods that are made to the consumer’s specifications or are clearly personalized, nor does it apply to sealed audio or video recordings that were unsealed after delivery. Therefore, Mighty Vibration reserves the right to refuse returns at its sole discretion for these items.